Page Menu

Pay Bill Online

Online Payments

Online Utility Customer Portal

Beginning July 8, 2026, City of Wood Village utility customers will be able to access their utility accounts online through our new customer portal. Once you create an account, you will be able to:

  • View current and past bills
  • Monitor your water usage
  • Make payments online

The new system also allows you to make payments directly from your checking account at no additional cost. Credit card payments are still available; however, a processing fee will apply, similar to the City’s current online payment option.

Tyler Technologies charges a 3.70% fee with a minimum of $2.50 per debit/credit card transactions. There is no fee for direct payments made from a checking account.

How To: Using the Online Portal

How To: Create an Online Customer Account

  1. Visit the online customer portal website
  2. Click the Sign In / Register button in the top right-hand corner of the homepage
  3. Click the Create an Account button
  4. Fill out the user profile information
    • Enter your account number including dashes (1-0000-000)
    • Enter the exact amount of your most recent utility payment
    • Click here to view an example bill for where to find this info OR
    • Call (503) 667-6211 for help
  5. Create a secure password
  6. Click the Sign Up button

How To: Log into Your Account

  1. Visit the online customer portal website
  2. Click the Sign In / Register button in the top right-hand corner of the homepage
  3. Enter the email address associated with your online utility account
  4. Click the Next button
  5. Enter your account password
  6. Click the Verify button

How To: Add Your Utility Account

  1. Visit the online customer portal website
  2. Sign into your online customer account
  3. Click the Add or Remove Accounts link on the left-hand side of your account homepage
  4. Add your Wood Village utility account number (see image below for how to find your utility account number on your bill)

How To: Add Payment Methods

  1. Visit the online customer portal website
  2. Sign into your online customer account
  3. Click the Payment Methods link on the left-hand side of your account homepage

How To: Setup Auto Pay

  1. Visit the online customer portal website
  2. Sign into your online customer account
  3. Click the Enroll in Auto Pay button on your account homepage
  4. Follow the steps on screen to complete setup

Notice to Current ACH Customers

If you currently pay your utility bill using automatic bank draft (ACH) payments and would like to setup automatic payments using the online customer portal instead, you will need to do the following:

  1. Create an online account
  2. Setup automatic payments within your account portal
  3. Cancel your current ACH payment by submitting the Notification of ACH Cancellation form

Important: Current ACH customers are not required to switch to the new system. The above information is only for current ACH customers who wish to setup automatic payments through the new online customer portal.

Online Payments

The City also accepts online payments for business licenses (including renewals, contractor’s, property rentals, and home-based businesses), event sponsorships, and other miscellaneous payments, such as invoices.

Click a tab below to expand.

City of Wood Village Online City License Payment

Pay License Fee

To receive a City of Wood Village License, you will need to pay the annual license fee. Use your Type of License in the Payment Description field in the online payment portal. The City of Wood Village offers the following licenses:

  • Business License / Renewal
  • Contractor’s Business License / Renewal
  • Property Rental License / Renewal
  • Home Based Business License

For more information on business licenses (including home-based and contractor’s licenses), visit our Business Licenses page. For more information on property rental licenses, visit our Property Rental License page.

Beginning January 1, 2025: GovPayNet will increase the non-refundable processing fee to 3.25% or $3.99 minimum for all debit/credit card payment transactions.

The City of Wood Village accepts online payment methods for permits. GovPayNet charges a non-refundable processing fee of 3.25% or $3.99 minimum for the payment transaction. City staff can reject incorrect payments for customers; however the processing fee will not be refunded. Other online payment options include:

  • Visa
  • MasterCard
  • American Express
  • Discover Credit
  • Debit cards

Please call (503) 667-6211, email us, or come into City Hall during business hours for questions about your City license and payment amount.

Important Notice: Please be advised that effective 06/29/2023, AllPaid will retain service fees charged for all payer consumer transactions, regardless of if the transaction is approved or rejected.

City of Wood Village Online Event Sponsorship Payment

Make Sponsorship Payment

Use Event Sponsorship FY with the corresponding fiscal year in the Payment Description field in the online payment portal. For example, if you would like to be a community partner or sponsor an event for the next fiscal year, then use Event Sponsorship FY 2025-26 * in the Payment Description field.

* The City of Wood Village’s event cycle runs July through the following June.

For more information on sponsorships, visit our Be a Sponsor page.

The City of Wood Village accepts online payment methods for permits. GovPayNet charges a non-refundable processing fee of 3.25% or $3.99 minimum for the payment transaction. City staff can reject incorrect payments for customers; however the processing fee will not be refunded. Other online payment options include:

  • Visa
  • MasterCard
  • American Express
  • Discover Credit
  • Debit cards

Please call (503) 667-6211, email us, or come into City Hall during business hours for questions about your sponsorship and payment amount.

Important Notice: Please be advised that effective 06/29/2023, AllPaid will retain service fees charged for all payer consumer transactions, regardless of if the transaction is approved or rejected.

Make an Online Payment

Beginning January 1, 2025: GovPayNet will increase the non-refundable processing fee to 3.25% or $3.99 minimum for all debit/credit card payment transactions.

The City of Wood Village accepts online payment methods for miscellaneous items, such as homeowner permits and invoices. GovPayNet charges a non-refundable processing fee of 3.25% or $3.99 minimum for the payment transaction. City staff can reject incorrect payments for customers; however the processing fee will not be refunded. Other online payment options include:

  • Visa
  • MasterCard
  • American Express
  • Discover Credit
  • Debit cards

Please call (503) 667-6211, email us, or come into City Hall during business hours for questions about your payments.

Important Notice: Please be advised that effective 06/29/2023, AllPaid will retain service fees charged for all payer consumer transactions, regardless of if the transaction is approved or rejected.