How Mediation Works

When you contact East County Resolutions, a trained mediator will talk to you about your situation, your concerns and about others who might be involved.

  • As an impartial, neutral party, the mediator will help you understand your interests and your options.
  • You may want to work on the resolution yourself, or you may ask the mediator to contact the other party involved to understand their concerns about the situation.
  • Often both parties want a facilitated session where they meet to discuss the situation.
  • All information shared during mediation is confidential.