Free: Mediation is available at no cost to the parties within East County Resolutions service area.
Fair and neutral: Parties have an equal say in the process and decide settlement terms, not the mediator. There is no determination of guilt or innocence in the process.
Time-saving: Often mediation is completed in one meeting. Using East County Resolutions can save parties money by avoiding costly and lengthy litigation.
Confidential: All parties sign a confidentiality agreement. Information disclosed during mediation will not be disclosed to people outside your mediation or the program.
Improves communication and fosters cooperation: Mediation provides a neutral and confidential setting where parties can openly discuss their views on the underlying dispute. Many times the enhanced communication can lead to mutually satisfactory resolutions.
Design your own solution: A neutral third party assists the parties in reaching a voluntary, mutually beneficial resolution. Mediation can resolve many issues important to both parties.
Everyone wins: More than 90% of cases are resolved when both parties participate in East County Resolutions; 98% of respondents expressed satisfaction with our services in a follow-up survey.